Fix K-ETA and Korea e-Arrival photo upload problems
Convert iPhone HEIC to JPG, prepare a compact K-ETA portrait and keep a Korea e-Arrival passport bio-page clear enough for OCR.
The shortest path
Convert HEIC to JPG, choose the correct Korea entry preset and keep the passport edges and MRZ lines visible. The current rule on the official portal always takes priority over a compatibility preset.
Prepare a Korea entry image →Step by step
- 1
Choose the destination
Select K-ETA portrait, e-Arrival passport bio-page or Korean visa 35×45 mm.
- 2
Position the image
For a passport bio-page, retain all four edges and the complete MRZ. For a portrait, center the face without changing facial features.
- 3
Review the JPG
Check crop, clarity and file size before uploading only to the official Korean government portal.
Do not skip these checks
- You are using the official portal
- Passport edges and MRZ are fully visible
- The portal's current requirement has been checked
Common questions
Why does Korea e-Arrival reject my iPhone photo?
Travelers commonly report HEIC and file-size compatibility problems. Converting to a clear JPG can help, but the official portal performs the final OCR and validation.
Does this guarantee K-ETA acceptance?
No. It only prepares a compatible image. Korean authorities decide technical acceptance and application approval.
Is my passport image uploaded to FileChak?
Supported image processing runs locally in your browser.
Prepare a Korea entry image
No account. Your file is processed in this browser.